My HAYNES Heating & Cooling service tech, Jared, who came earlier this month was awesome. He seemed to be very thorough (although I personally did not follow him into the crawl space to see what he was doing). He explained the process in good detail – and with enthusiasm (thank goodness — he seemed to really enjoy his job). He spoke of the daily safety talks at MB HAYNES (now I understand this is why I cannot get a service tech to my house at 7:45 or 8:00 – and as “Safety Sue” – I’m good with this — I’ll take a vacation day). He did say that he didn’t know that he was coming to service a nearly new unit, so he was excited to see that. He basically sold me that I should continue my service agreement with MB HAYNES rather than switching to a different company. I would like to find out about the service agreement option(s).