Haynes Heroes on the Job - John List

August 13, 2014

Haynes Heroes on the Job – John List

John List is one of our HAYNES Heroes that simply gets customer accolades all the time! As a part of the HAYNES Plumbing Systems Team, he is beloved by customers for his job knowledge, efficiency and friendly manner. He is also willing and eager to get out and save the day for his customers, every day. If you’ve ever had plumbing issues, you know that a great plumber truly can “save your day”.

john listVP of Plumbing, Mike Griffin said , “John List and I have been friends for 45 years, and we have worked together for many of those years. Together, with our families, we have enjoyed many good times and have also supported each other through hard times. I want everyone to know how much I appreciate the energy and dedication John brings to HAYNES Plumbing Systems. He is always willing to work days, nights, and weekends without complaining. Almost every customer that he meets loves the service he provides and asks for him by name the next time they need a plumber. He is certainly deserving of the title of “HAYNES Hero on the Job.”

John – You are a wonderful ambassador for our MB HAYNES team. Thank you for all that you do and for the repeat business we get from your happy customers! Here is what a few customers had to say…

 


From: Joy M.
Sent: Wednesday, July 09, 2014 6:00 AM
To: Melinda Refenes
Subject: John List
Good Morning,
I am writing this to commend your employee, John List, on a great job when he repaired a water line at my home last weekend. I came home from vacation last Saturday to find a broken water line in my yard, and the water had been running for five days. It was a mess. The City of Asheville recommended HAYNES Plumbing, so I called and was connected to John. He was very friendly as well as concerned and informative. He said he could be at my house by 10:00 am on Sunday – and he showed up at that time! That in itself is the beginning of a great service event.

John had such a positive attitude and seemed to love his work, and that it made me less anxious about the whole situation. He was also highly skilled and did an excellent job at “educating” me about what had happened and making recommendations on what I should do in the future should I have any other water issues.

All in all, in spite of the circumstances, that is one of the best service experiences I have ever had, and John is primarily responsible for that good experience. He is great! I have told many people about both John and HAYNES. He is a great representative for your company.

Thank you for your quick response and for sending John.
Sincerely,
Joy M.


Subject: Plumbing Division
From: Barry O., Facilities Coordinator
I would like to say thank you to you and your plumbing division for the great work and response time you have provided to us here at Raflatac in Mills River. John List and his helpers have been very professional and safety conscious while going above and beyond the call of duty to get the job done. I also want to mention that your office personnel that I have dealt with have been equally pleasant. I always appreciate such a great partnership with a company, and I want to give credit where credit is due. I look forward to working with you again in the future.


From: Charlene P.
Sent: Sunday July 06, 2014, 5:39 PM
To: Melinda Refenes
Subject: John List
Thank you for sending out this plumber on a Sunday. It has been a stressful day with the City of Asheville repairing a water line out in front of our house today and clogging up our PRV. Once repaired, we were told to phone a plumber for problems at the house. We had no water until John showed up to correct the problem. He was fast, efficient, and friendly. We will definitely put your business card in a safe place.

Thank you,
Charlene & Clarke P.


From: Bill K.
Sent: Thursday, May 08, 2014 9:23 AM
To: Melinda Refenes
Dear Ms. Refenes,
Thank you very much for working in my repair need for a leaking pressure/temperature overflow valve on Tuesday. John List arrived on time, was very professional and efficient. He explained exactly what the problem was and why/how it occurred. I am very satisfied with the service from MB HAYNES, and give John List a score of 5/5 for his work.

Should I need plumbing help again, I’ll call, and if possible, request John to be assigned. I appreciate your assistance in getting my plumbing problem repaired. On this one, congrats to John and Melinda!


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