My HAYNES Heating & Cooling service tech, Jared, who came earlier this month was awesome. He seemed to be very thorough (although I personally did not follow him into the crawl space to see what he was doing). He explained the process in good detail – and with enthusiasm (thank goodness — he seemed to really enjoy his job). He spoke of the daily safety talks at MB HAYNES (now I understand this is why I cannot get a service tech to my house at 7:45 or 8:00 – and as “Safety Sue” – I’m good with this — I’ll take a vacation day). He did say that he didn’t know that he was coming to service a nearly new unit, so he was excited to see that. He basically sold me that I should continue my service agreement with MB HAYNES rather than switching to a different company. I would like to find out about the service agreement option(s).
At HAYNES Heating & Cooling, we pride ourselves on our excellent customer service and superior craftsmanship. Our experience shows in the high-quality work we do. Here’s what some of our residential customers are saying about us:
“I can say that MB HAYNES has great customer service because I experienced it. In the midst of an ice storm in January, I came home to discover that my heating system was not working, and the house was already cold. I called HAYNES Heating & Cooling, thinking that they might be gone, due to road conditions. I am legally blind and no longer drive, so I was concerned that I might have to spend the weekend in a very cold house. Within ten minutes, Betty had scheduled Jarred to come out to diagnose the problem. Within a few hours, he had not only diagnosed the problem, but had located a part, installed it and had my heat working again! Because of my condition, when someone treats me well and steps up, I really appreciate it. The level of efficiency, courtesy and respect I received from Betty and Jarred was excellent. I could not have asked for better customer service.”
—Mr. Harry Peck, Industries for the Blind
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